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Safety and Security

For more information about the practices and rights described in this notice, contact customer service.

At Holistic Nursing & Healthcare Services  our goal is to provide excellent health care to every patient. Our patients have the following rights and responsibilities regardless of race, color, culture, language, ethnicity, religion, sex, sexual orientation, gender identity or expression, socioeconomic status, age, national origin, physical or mental disability, and / or veteran status:

Holistic Nursing & Healthcare Services understands that your physical and mental health information is very personal and private. We promise our patients that we will protect that information to the best of our ability through the preparation of our faculty, staff, and volunteers to use or disclose patient data with the utmost caution and consideration. We support that promise by implementing technical safeguards that meet the highest business security standards in the industry.

When you receive care from Holistic Nursing & Healthcare Services, we may use your health information for treating you, billing for services, and conducting our normal business, known as health care operations.

We reserve the right to make changes to this notice at any time and apply the new privacy practices to all information we maintain. Current notices will be available at Holistic Nursing & Healthcare Services and on these pages.

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Patient Rights and Responsibilities

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  • Home care patients and their caregivers have a right to mutual respect and dignity.
  • Holistic Nursing & Healthcare Services, LLC. Personnel are prohibited from accepting personal gifts and borrowing from patients/their families/caregivers.
  • As a Patient of Holistic Nursing & Healthcare Services, LLC. you have the right to:
  • Be informed of your rights at the time of admission and before the initiation of care, and on an ongoing basis as necessary.
  • Receive information in writing and in a manner that you understand from the Agency and from others outside the organization.
  • Expect confidentiality of all information related to your care, within applicable laws and regulations.
  • Be informed of your rights under state law to formulate advance directives.
  • Be treated with consideration, respect and full recognition of your dignity and individuality by trained professional staff.
  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
  • Pastoral and other spiritual services.
  • Have relationships with home care personnel that are based on honesty and ethical standards of conduct.
  • Be involved in decisions about your care, treatment and/or services.
  • Have your family, as appropriate and as allowed by law, with your permission or the permission of your surrogate decision maker, be involved in your care, treatment and/or service decisions.
  • Exercise your rights, or your legally responsible representative may exercise your rights if you have been judged incompetent.
  • Be involved in resolving dilemmas about your care, treatment and/or services.
  • Have your person and property treated with respect, privacy, including visual and auditory privacy, and security.
  • Be informed of the procedure to follow to voice concerns regarding care or lack of respect for property and/or to your person without being subject to discrimination or reprisal.
  • Be informed and when appropriate, have your family informed with your permission, about the outcomes of care, treatment and/or services, based on the current body of knowledge, along with any barriers to outcome achievement.
  • Be informed by the Director of Nursing, his/her designee or the staff member responsible for your care, treatment and/or services of the unanticipated outcomes of your care, treatment and/or services, based on the current body of knowledge.
  • Be informed in advance of the extent to which payment may be expected from your payer source and any costs for which you may be responsible.
  • Be informed by knowledgeable personnel about your medical condition, to the extent known and be given an opportunity to participate in designing a care plan that addresses your needs and preferences, and updating it as your condition changes.
  • Have your reports of pain believed and assessed appropriately and comprehensively.
  • Access, request amendments to, and receive an accounting of disclosures regarding your personal health information, as permitted under applicable laws.
  • Be informed within a reasonable amount of time of anticipated termination of service or transfer to another organization.
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  • Receive information about pain and pain relief measures.
  • Receive care from a concerned team of healthcare professionals committed to pain prevention and management and who respond quickly and appropriately to reports of pain.
  • Effective pain management.
  • Be informed, and have your family informed when appropriate, of your role in managing pain, along with the potential limitations and side effects of pain treatments, based on the current body of knowledge.
  • Be advised of any change in the plan of care before the change is made.
  • Be advised in advance of the name(s) and discipline of staff member(s) primarily responsible for your care, treatment, and/or services.
  • Be advised in advance of the name(s) and discipline of staff who will provide care and the proposed frequency of visits.
  • Be informed about the nature and purpose of any technical procedure that will be performed as well as who will perform the procedure.
  • Be informed of any financial benefits when referred to another organization.
  • Refuse care, treatment and/or services within the confines of the law after being fully informed, and to be told the consequences of your action. When you are not legally responsible, the surrogate decision maker, as allowed by applicable law, has the right to refuse care, treatment and/or services on your behalf.
  • Report any complaints or grievances with respect to care that is furnished (without interference, coercion, discrimination or reprisal) to The State of Maryland Residential Service Agency hotline telephone number is (800) 492-6005 24 HOURS
    • Immediately report abuse, neglect or exploitation to Adult Protective Services 1-800-917-7383 or Child Protective Services 1-800-4-A-Child(1-800-422-4453).
    • You may also file a written complaint with the State and submitted to.Ambulatory Care UnitProgram ManagerOffice of Health Care QualityBland Bryant Building

      Spring Groove Hospital Center

      55 Wade Avenue

      Catonsville, MD 21228




As a Patient, you have the responsibility to:

  • Remain under a physician’s care while receiving services through Lifeline Healthcare Services, LLC.
  • Provide Holistic Nursing & Healthcare Services, LLC. with a complete and accurate health history in order to plan and carry out care.
  • Inform Agency staff about any changes in your health status, condition or treatment.
  • Provide Holistic Nursing & Healthcare Services, LLC. with all requested insurance and financial information/records.
  • Sign or have your legal representative sign the required consents and releases for insurance billing, if any.
  • Allow Holistic Nursing & Healthcare Services, LLC. to act on your behalf in filing appeals of denied payment of service by third-party payers and to cooperate to the fullest extent possible in such appeals.
  • Notify Holistic Nursing & Healthcare Services, LLC. or any changes in treatment made by the physician.
  • Participate in your plan of care including, if appropriate, a pain management plan.
  • Ask your nurse what to expect regarding pain and pain management.
  • Discuss pain relief options with your nurse.
  • Provide your nurse with as comprehensive information as possible about your pain and any concerns you may have about pain medications and/or management.
  • Be available to Holistic Nursing & Healthcare Services, LLC. staff for home visits at reasonable times.
  • Notify Holistic Nursing & Healthcare Services, LLC. if you are going to be unavailable for a visit.
  • Treat Holistic Nursing & Healthcare Services, LLC .personnel with respect and dignity without discrimination as to color, religion, sex or national or ethnic origin.
  • Accept the consequences for any refusal of treatment or choice of noncompliance.
  • Provide Holistic Nursing & Healthcare Services, LLC .personnel with a safe home environment in which your care can be provided.
  • Cooperate with your physician, Holistic Nursing & Healthcare Services, LLC. staff and other caregivers.
  • Inform the Agency if you are unable to understand or follow the Agency’s written instructions.
  • Make a family member or substitute available who will assume a primary caregiver role when Agency staff are not in your home.
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